Privacy policy

GlowGreen operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). GlowGreen is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies;

  • From our service providers when they collect or process personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

To provide you with the Services, perform our contract with you, process payments, fulfill orders, manage accounts, arrange shipping, process returns and exchanges, enable reviews, remember preferences, and create a customized shopping experience.

Marketing and Advertising

To send marketing, advertising, and promotional communications and to show you online advertisements for products or services on the Services or other websites, including based on your activity on the Services.

Security and Fraud Prevention

To authenticate accounts, provide a secure shopping experience, detect and prevent fraud or illegal activity, and protect public safety and our Services.

Communicating with You

To provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

To comply with applicable laws, respond to lawful requests, enforce policies, and protect the rights and safety of GlowGreen, our users, and others.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, vendors, and service providers who perform services on our behalf (e.g., payment processing, data analytics, customer support, fulfillment, and shipping).

  • With business and marketing partners for advertising and promotional services, in accordance with their privacy policies.

  • When you direct or consent to disclosure, such as for shipping or through social media integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction or to comply with legal obligations and protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information may be shared with Shopify and third parties in other countries. Shopify may process personal information for enhanced features and personalized advertising. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy or security practices of such sites. Your use of third-party sites is subject to their own policies.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention of Your Information

We use reasonable safeguards but cannot guarantee absolute security. Retention of personal information depends on legal and operational needs, including account maintenance, dispute resolution, and compliance obligations.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct, or port your personal information, and to opt out of targeted advertising. You may also manage communication preferences by unsubscribing from promotional emails.

Residents of the UK or EEA may have additional rights, including objection to processing and withdrawal of consent.

We will not discriminate against you for exercising your rights and may verify your identity before processing requests.

Complaints

If you have concerns about our privacy practices, please contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred and processed outside your country. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@tryglowgreen.com
Address:
GlowGreen
33 N Gould St
Sheridan, WY 82801
United States

For the purposes of applicable data protection laws, GlowGreen is the data controller of your personal information.