Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
All US orders ship free and typically arrive within 7 business days. Orders are processed within 1-3 business days (Monday through Friday).

Do you ship internationally?
At this time, we only ship within the United States. International orders may be subject to additional customs fees and duties.

How do I track my order?
Once your order ships, you will receive a confirmation email with your tracking number. You can use this to follow your package every step of the way.

Returns & Refunds

What is your return policy?
We offer a 14-day money-back guarantee. If you are not completely satisfied with your purchase, contact us within 14 days of delivery for a full refund. Items must be unused and in original condition.

How do I start a return?
Email us at support@goldiejewelry.com with your order number and we will provide return instructions within 24 hours.

How long do refunds take?
Approved refunds are processed within 7 business days to your original payment method.

Products

Are the pieces handmade?
Yes. Every piece in our collection was designed and crafted by Goldie over the course of 25+ years. Each one is made with care and attention to detail.

Why are the prices so low?
Goldie is retiring and closing her store to focus on her health. All remaining inventory is being offered at closing sale prices. Once a piece sells out, it is gone forever.

Will you restock items?
No. This is Goldie's final collection. Once an item sells out, it will not be restocked.

Contact

How can I reach customer support?
Email us anytime at support@goldiejewelry.com. Our team is available Monday through Friday, 9 AM to 5 PM ET, and we aim to respond within 24 hours.